Car key replacement process by our auto locksmith

Frequently Asked Questions

Your one-stop for quick answers about our products and services. Whether you’re a new or returning customer, find solutions to common queries on account management, troubleshooting, and more.

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General

1. How experienced are your locksmiths in auto, home, and commercial services?

Our locksmiths Laurence and Justin have 20+ years of combined experience in the industry. Their hands-on experience and specialist knowledge means they can handle a wide variety of situations.

2. What payment methods do you accept?

Our vans carry card machines for quick and easy credit and debit card payments. We also accept bank transfer and cash payments.

3. Are you licensed and insured?

Horsham Locksmiths are licensed, insured, DBS checked, and a member of the ALA (Auto Locksmith Association). You can trust our locksmiths to provide a reliable service!

4. How can I schedule an appointment?

We offer a few different ways of getting in touch with us, so you can pick whatever works best for you! You can call, email, or WhatsApp us to book in for one of our services.

5. It’s late at night, can you still help me?

Yes, we operate a 24/7 emergency service meaning whenever disaster strikes, we’ll be there to help you night and day.

6. Will there be any damage when you gain access?

We are trained and experienced in a number of non-destructive techniques. It’s like we were never there!

7. I’m out on a family day out and have lost my keys – how long will it take to get to me?

Our 24/7 emergency auto locksmith service means we’ll prioritise getting to you promptly and when you phone, we’ll give you an accurate arrival time.

Auto

1. There’s a problem with my vehicle’s ignition, can you remove it and build a new ignition barrel?

Yes, our auto locksmiths can provide ignition barrel replacements for various vehicle makes and models! We can build and fit a new ignition barrel which works perfectly with your existing key.

2. How much does a new car key cost?

The cost depends on the make, model, year and type of key needed. However, we offer competitive rates and can provide a quote upfront over the phone.

3. My car key is stuck in the ignition. Can you help?

Of course! We have the tools and expertise to remove the key safely without causing damage to your ignition. We can diagnose the problem and provide you with a new key or new ignition barrel to solve the issue.

4. I need a spare car key, is this a service you provide?

Yes, we can cut and program spare keys for most makes and model of vehicle.

5. I have lost my keys so can’t get into my car – What can you do for me?

Don’t worry, we understand. We’ll gain access to your vehicle and thanks to our fully mobile workshop, will cut and program replacement keys wherever you are.

6. I’m locked out of my car and don’t have a spare key – can you help?

Yes, we can. One of our expert technicians will drive to you and gain entry to your vehicle. We can even cut a spare key for you while you wait.

Home

1. How can I prevent home lockouts in the future?

Have spare keys cut & give them to people you trust. Or store them in a secure location, for example a key safe outside your home that only you can access.

2. My key is stuck in the lock, can a locksmith help?

Yes! Our locksmiths have the expertise and tools to remove broken keys without damaging the lock itself.

3. I’m locked out! How quickly can you get to me?

We always provide realistic timeframes for when one of our locksmiths can reach you. We aim to arrive at all emergency situations between 15mins to 1 hour, but it depends on how close a locksmith is to your location. Once you speak with one of our locksmiths, they’ll be able to give you a more precise ETA based on their current location!

4. How much do your locksmith services cost?

Locksmith prices vary depending on the service required, time of day, and location. At Horsham Locksmiths, we believe in honest and transparent pricing, and we provide no obligation quotes. We’re happy to answer any questions you have about the price and explain our services in more detail.

5. I’m locked out of my house! What should I do?

Call us, we offer a 24/7 emergency service! So whether your emergency is in the day, or during the night, Horsham Locksmiths are here to provide you with a fast and reliable lockout service.

6. I just moved into a new home. Should I change the locks?

Absolutely! You have no idea who may have copies of the old keys. We recommend you change your locks to keep your home safe and secure from unauthorised access. Get in touch with us for a personalised quote and to discuss your options!

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